Time Warner’s High Speed Internet service is one of the most popular ISP services for people who work regularly on the Internet and also a good option for domestic users. This service is capable of delivering information up to 100 times faster than a regular dial -up modem. This is basically a cable modem service and people using cable modem customer generally experience a very high speed for upload and download of data. Besides, you can also watch TV while someone else is surfing the Internet. The data service is on a different frequency with that of the video and does not cause any disturbance.
Additionally, as you receive your Internet connection through a cable modem your phone line is always free. To use the High speed Internet service you need not be subscribed to the Time Warner Video service, ISP service is an independent product, however you need to be within the Time Warner Cable’s service area.
Trial Period
Road Runner offers a 30-day money back guarantee to all new subscribers, in case they are not happy with the service.
Setup
Setting up the Road Runner connection can be a bit difficult for a layman with no knowledge of computers; however, Roadrunner’s excellent technical staff will setup the service for you. Roadrunner provides wonderful technical support on web, phone and even online on their website which shows clearly how to setup the connection.
Access Numbers
Road Runner provides Internet service through cable modem and do not requires any access numbers. This is an “Always on” connection. When you click on the Road Runner icon or open your browser, you are immediately on the Internet. It is not necessary to log on or off, or to dial a phone number to get a connection. You are always connected online.
Computer Skills Requirement
It is better to have some amount of computer knowledge if you have subscribed to Road Runner Internet service. However, with the excellent support provided by the Road Runner technical team even users with very basic computer knowledge can also use their service.
Email Address
The number of email accounts provided to you will depend on your local cable provider. The Road Runner technician while setting up your account will set up the email as well. You can set up additional email accounts by using your Account Management page. This allows for sub account identities to be created or deleted when required.
Tech Support
Road Runner provides its customers with an array of tech support options .
- Web based Help and Member Services includes and extensive FAQ section
- How-to Tutorials and Network Status checker
- A diagnostic and repair tool software that helps you to fix any problems even when you are not connected. They call it Road Runner Medic.
- There is option to have live chat sessions with technical support staff.
- Customers can also get technical support through emails and they answer the emails really fast.
- Last but not the least, they give you the option to speak to technical staff over the phone.
Price
The price of Road Runner service varies from market to market. On an average a price of $44.95/month is prevalent in the market. You can get better deals if you bundle up your Road Runner with some other services provided by your local cable company. The price can go as low as $29.95/month.
Cancellation:
Cancellation with Road Runner is not much of a problem. You can cancel anytime without paying any penalty or cancellation fee, as there is no contract.
Time Warner Cable Internet Service
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