Earthlink has successfully gained its position as the ace ISP in terms of customer acquisition. The secret behind their success is their sincere effort to provide maximum customer satisfaction. High speed connection with minimum drop-offs, exclusive blocking tools to stop pop-ups, spyware and spams and their free Accelerator for enhanced internet speed makes them the preferred choice for most of the internet subscribers. However, this high quality service comes with a price, Earthlink generally charges an above average price compared to the other low cost dial up ISPs.
Trial Period
Earthlink offers a trial for the first six months of subscription at a discounted price. The dial up service is charged $9.95/month whereas the high-speed service is priced at $19.95/month for the first six months.
Setup
Earthlink offers internet service in several different ways and depending on the way you wish to receive the service the setup process varies. For customers using DSL and Cable connection there is no cost of activation or setup, however for people using Satellite there will be an equipment cost of $349.95 and an installation fee of $249.95. With earthlink’s Total Access software setup process is very easy and the software is available on CD or can be downloaded online. For any problems regarding the setup, customer service guys available 24/7 are always willing to help.
Access Numbers
Earthlink provides a bunch of numbers for dial up internet access from all states of the USA, Canada, Puerto Rico and the US Virgin Islands. However, for all other calls received from other international numbers located outside the USA, Earthlink charges an additional $0.15/minute other than the long distance phone charge that you pay to your telephone company.
Computer Skills Requirement
Earthlink’s user-friendly set up process requires very little computer skills to set up the internet connection. However, for people using Satellite connection, are charged a fee to set up the internet connection and that would require relatively good knowledge about computers.
Email Address
Earthlink provides all dial-up service subscribers with 8 email addresses along with 10MB web space for each email address. Customers can use this web space to host their own website. While most ISPs provide 1-2 email address, Earthlink’s 8-email package is generally sufficient for all family members.
Other Features: VirusBlocker, SpywareBlocker, SpamBlocker, ScamBlocker, Privacy Tools, Parental Controls Enhanced Search powered by Google, Easy Switch, EarthLink Personal Start Page, Free Photo Storage, Free EarthLink Jukebox
Tech Support
Earthlink tech support can be contacted through email or live chat available 24/7. Also, they offer toll free support 24/7. Earthlink’s customer service and technical support has always been one of their strong points.
Price
- Dial-up: Unlimited internet access for $9.95/month for the first six months and $21.95/month thereafter.
- Hi-Speed: $19.95 for the first six months and $39.99 thereafter. It is to be noted that the hi-speed connection is 70 times faster than the dial up connection.
Special Offers: Earthlink’s Unlimited package can be bundled with discounted long distance service from Sprint. For an advance annual payment you get a $2 discount/month from Earthlink. Also, Sprint waives the $5.95/month charge for their 7cents Anytime Long Distance, which sums to $71.40 annually. This bundle also offers Earthlink Dial-up Internet for 6 months at half price and $21.95 there after, consequently offering an additional savings of $65.82 per year.
Cancellation:
Earthlink charges a cancellation fee for early termination, $149.95 for a DSL and $399.99 for a satellite connection.
Earthlink offer Dial-Up, DSL and Cable Internet Services. Follow the link beloew for more information and special pricing:
Earthlink DSL, Cable or Dialup Internet Service
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