Comcast is one of the leading cable ISPs that claims the major share in the ISP market. With a feature rich, high-speed service at very reasonable price they are often the first choice of many Internet users. However, though the connection quality is pretty good there have been issues with the customer service, which can actually be accounted to the large customer base that their customer service needs to handle.
Comcast offers two levels of residential service, with the standard High Speed Internet connection providing up to 6.0Mbps down and 256Kbps up speed. Along with this comes 7 emails with 150MB storage space and numerous other features like spam blockers, McAfee Firewall etc.
Trial Period and Special Offer
Comcast offers a 30-day free trial to TotalVid.com and also offers $75 cash back and a Free Cable modem and Wireless router to its customers after they finally sign up. They also offer Free 100 digital music download from http://www.emusic.com .
Set Up
Comcast offers a self-installation kit with easy to follow instructions to its new customers and anybody with little knowledge of computers should be able to install it by himself. However, for people who would prefer a professional installation could get the service set up by Comcast professionals for $49.
Access Numbers
Comcast offers Internet service through cable lines, so no access number is required.
Computer Skills Requirement
The installation of Comcast internet connection might require the user to be a bit computer savvy to do a proper set up as the lines are installed through existing cable lines. Comcast provides an easy to use installation kit and also offers professional help for $49.
Email Address
Comcast offers 7 email addresses with 150MB space in each which is much better than most other ISPs who provide 1-2 email addresses.
Technical Support
Besides the extensive FAQ, online tutorial and the interactive agent on their web Comcast also offer 24/7/365 tech support on a toll free number. However, it has been noticed that often there is a long queue on the tech support number and also the quality of service is just average. It is likely that their tech support team needs to be strengthened further to handle the enormous number of calls flowing in from thousands of customers.
Price
Comcast offers dedicated high-speed Internet connection through existing cable lines for as low as $19.95/month for the first six months.
Cancellation
As long as there is no contract between Comcast and the subscriber there will be no penalty for cancellation of service. They also provide a money back guarantee though not much information about this offer is specified.
Comcast Cable Internet Service
|
