AOL is one of the oldest and probably the largest ISP in the world with millions of customers across the globe. Though the virtual monopoly that AOL once enjoyed in the ISP market has changed with time, it still commands a large share of the Internet market.
While most new buyers subscribe to the AOL service mainly because of the brand name association, AOL products are often overpriced compared to the on going rates in the market and also their customer service is often a major issue with most customers. Inspite of all these problems AOL still holds their market share only because the setup disc is mailed frequently to everyone and also for its reputation as an easy to set up service for the novice.
Trial Period and Special Offer
AOL offers a free 50-day trial to evaluate their service that is more than any other trials offered by any other ISPs.
Set Up
AOL setup is free however you might require some technical assistance to set up the client and install the browser. Also, the software provided by AOL comes with lots of interesting features, which are not always required and rather becomes very intrusive during surfing. It is often advised by the users to turn off most of this feature to ensure a hassle free surfing experience.
Access Number
AOL has got thousands of local access numbers for all over USA and Canada that ensures that getting access to the net is never an issue.
Computer Skills Requirement
Users with minimum technical knowledge or computer expertise can use AOL. The numerous built in features in the software are easy to use also assistance is available on phone. Account can be setup over the phone or also online by filling out the Internet Registration form.
Email Address
AOL offers 7 email addresses with its Internet connection.
Technical Support
AOL provides its customers with toll free telephone support and email support. While the telephone support can be really helpful in online troubleshooting, there are frequent complaints from AOL customers about long hold time before they can actually get to speak to a live customer support agent. Also they have an extensive FAQ section that can be of great help to the customers and can solve most of the common issues. Price Compared to the other major ISPs AOL is comparatively high priced. Their TopSpeed plan is priced at $23.90/month which is rather high, however their internet service comes with a built-in client browser software which has many interesting features like pop-up blocker, instant messenger, email address etc. Keeping in mind all these services are available for free these days on the Internet it is not really a wise investment to go for this high-priced Internet services. Their Broadband service is also not similar to the other broadband services, in fact it is not a broadband service but just a backup service that will provide you with the internet connection when you are traveling or when your broadband service fails.
Cancellation
AOL does not bind their customers under any contract and the service can be cancelled anytime without paying any cancellation fee.
Special AOL Offer: Get Unlimited Hours FREE for 30 days!
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